Remote Senior Service Designer Job in UK Amber Labs

Who you are

• Good experience in designing end-to-end public services and navigating complex policy and operational areas
• Supported a team to effectively deliver change
• Created, facilitated, delivered and embedded appropriate approaches to service design
• Mentored multidisciplinary teams to follow a user-centred approach
• Know what good public services look like and how to design and prototype them in an inclusive, accessible way
• GDS experience

Desirables

• Experience in highly regulated environments
• Understand security, accessibility, version control and hosting
• Experience designing at scale

What the job involves

• Lead on design concepts and service blueprints that define the customer journey and articulate the vision
• Identify opportunities and analyse user needs and business objectives across complex services to build design solutions
• Help define vision and outcomes for products, services and programs, shaping strategy and influencing change

Application process

• Talent Acquisition team in touch
• Two-stage interview process
• Possible third stage with Partners