Senior Service Sales Specialist
Skills
Continuous ImprovementCustomer Relationship ManagementNegotiationOracle DatabaseSalesService CoordinationService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s Degree with 2+ years of experience OR Masters Degree with 0-2 years of experience
- Experience managing a sales pipeline and working toward revenue targets
- Foundational negotiation skills including pricing and service scope discussions
- Experience using CRM tools and ERP systems with proficiency in Microsoft Office
- Ability to travel 10% - 15% overnight within territory or for company meetings
- Valid driver’s license with an acceptable driving record
Nice to have
- Service contract sales
- Clinical equipment experience
- Diagnostic equipment experience
- Research equipment experience
- Lean mindset
- Continuous improvement focus
Day to day
- Manage a pipeline of renewal conversion and new service contract opportunities across the sales cycle.
- Engage customers before warranty expiration to protect revenue and increase contract penetration.
- Translate customer needs into value-based service solutions that emphasize uptime risk mitigation and total cost of ownership.
- Work cross-functionally with Field Service Engineers and Service Coordination to deliver a seamless customer experience and accurate forecasting.