Senior Solution Architect / Consultant / or Sales Engineer
Skills
Contact Center As A ServiceContact CentersCustomer ExperienceInteractive Voice ResponsePre-Sales Technical ConsultingSales EngineeringSolution Architecture
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ Years in a presale's role presenting to C and V level prospects
- Bachelor's degree in computer science, Information Technology, or related field experience
- Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call centre, IVR or related technologies
- Strong technical acumen, with the ability to design solutions and integrate complex systems
- Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences
- Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs
- Ability to collaborate effectively with sales teams and other internal stakeholders
- Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements.
Day to day
- Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions.
- Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring.
- Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
- Engage with customer stakeholders to gather requirements, discuss potential solutions, and provide expert advice on Cyara's capabilities.
- Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively.
- Stay updated with the latest developments in CX technologies, Cyara platform updates, and industry best practices to provide insightful recommendations to customers.
- Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations.
- Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions.