Contact Center As A ServiceContact CentersCustomer ExperienceInteractive Voice ResponsePre-Sales Technical ConsultingSales EngineeringSolution ArchitectureTechnical SalesTechnology Pre-SalesUcaas
United States
AI-Led CX Transformation: Customer Smiles. Delivered at Scale.
345+ employees
SaaS
Open for applications
Role
Who you are
7+ Years in a presale's role presenting to C and V level prospects
Bachelor's degree in computer science, Information Technology, or related field experience
Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call center, IVR or related technologies
Strong technical acumen, with the ability to design solutions and integrate complex systems
Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences
Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs
Ability to collaborate effectively with sales teams and other internal stakeholders
Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements
Desirables
Team collaboration
Communication skills
Presentation skills
Analytical skills
Problem-solving
Customer-first attitude
What the job involves
Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions
Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring
Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies
Cyara revolutionizes the way businesses transform and optimize their customer experiences through AI-based solutions, empowering enterprises to deliver flawless interactions and continuous innovation while reducing costs and risks.