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Remote Senior Solution Architect Job in United States Cyara

Senior Solution Architect Cyara
$170000 - $190000
Contact Center As A ServiceContact CentersCustomer ExperienceInteractive Voice ResponsePre-Sales Technical ConsultingSales EngineeringSolution ArchitectureTechnical SalesTechnology Pre-SalesUcaas
United States


AI-Led CX Transformation: Customer Smiles. Delivered at Scale.
345+ employees
SaaS

Open for applications

Role


Who you are

  • 7+ Years in a presale's role presenting to C and V level prospects
  • Bachelor's degree in computer science, Information Technology, or related field experience
  • Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call center, IVR or related technologies
  • Strong technical acumen, with the ability to design solutions and integrate complex systems
  • Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences
  • Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs
  • Ability to collaborate effectively with sales teams and other internal stakeholders
  • Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements

Desirables

  • Team collaboration
  • Communication skills
  • Presentation skills
  • Analytical skills
  • Problem-solving
  • Customer-first attitude



What the job involves

  • Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions
  • Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring
  • Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies

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Company


Company mission

Cyara revolutionizes the way businesses transform and optimize their customer experiences through AI-based solutions, empowering enterprises to deliver flawless interactions and continuous innovation while reducing costs and risks.




Company benefits

  • Flexible work environment
  • Competitive compensation
  • Results-oriented culture
  • Focused on continuous improvement
  • Family first, team-oriented atmosphere
  • Global, growing company
  • All-inclusive team of innovators



Company values

  • Innovation
  • Customer-centric
  • Continuous improvement
  • Team collaboration



Company HQ

Redwood City



Founders

Alok Kulkarni (CEO)
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