Remote Senior Solutions Architect Job in UK Grafana Labs

Who you are

• Effectively work with customers of all levels, understand and translate business needs into requirements, design solutions, lead functional workshops, advocate for standards. Stay updated on Grafana Labs and related technologies.
• 5+ years experience in deployment teams, direct experience with observability stack, successful delivery of customer projects, excellent communication skills. Knowledge of *nix and Windows Server Administration, Kubernetes, Cloud Platforms (AWS, GCP, Azure), Systems Architecture design, Software Engineering experience or ability to read code.

What the job involves

• Join a world-class Customer Experience team as a Solutions Architect providing specialized business and technical consultation using Grafana. Partner with customers to understand challenges, provide training, roadmapping, and consulting. Manage customer onboarding, adoption, support, and deliver white-glove service engagement.
• Hands-on-keyboard role understanding customers' ecosystem of services, ensuring success with Grafana. Manage customer lifecycle, deliver training, project assurance, specialized consulting. Act as an extra set of hands, hearts, and brains for high-priority customers with technical requirements.
• Manage ongoing support to ensure customers get value from commercial products and OSS projects. Monitor support requests, identify recurring issues, voice of the customer, recommend product changes for customer success.