What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Genuine technical literacy and ability to read code and understand APIs
- Experience in Solutions Engineering Forward Deployed Engineering Sales Engineering Technical Account Management Technical Consulting or similar customer-facing technical role in B2B SaaS
- Experience working with enterprise customers and complex global stakeholder structures
- Comfort discussing programming languages developer workflows integrations and technical hiring scenarios
- Ability to lead technical discovery understand requirements and recommend practical solutions
- Strong analytical skills to interpret usage data assessment outcomes and customer signals
- Excellent written and verbal communication skills for technical and non-technical audiences
- Highly organised with strong time-management and multi-workstream skills
- Solutions-oriented with ownership and proactive problem-solving
- Comfort supporting both pre-sales and post-sales technical conversations
- Hands-on experience with REST APIs scripting automation integrations or technical troubleshooting
- AI-native approach with fluent use of LLMs and copilots in daily workflows
- Exposure to assessment design technical hiring skills validation or IO psychology is a plus
Nice to have
- AI-native
- Solutions-oriented
- Highly organised
- Technical literacy
- Proactive problem-solver
Day to day
- Support technical sales conversations including discovery demos proof-of-concept discussions technical validation and implementation planning
- Act as a trusted technical advisor by discussing programming concepts assessment configuration integrations and engineering hiring workflows
- Proactively engage with strategic customers after purchase to manage integration drive adoption and support long-term success
- Co-design and configure technical assessments advising on task selection language coverage difficulty calibration and role-appropriate benchmarking
- Lead technical workshops and enablement sessions to improve customer confidence and adoption of the platform
- Review usage assessment results and customer data to identify risks blockers and opportunities for improvement
- Own routine technical conversations independently and collaborate with internal specialists on advanced scenarios
- Partner with Account Managers and Customer Success Managers on renewal expansion and account health from a technical perspective
- Advocate for customer needs with Product and Engineering and surface technical blockers and enhancements
- Stay close to AI shifts in software engineering and help customers adapt their hiring processes