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Senior Solutions Engineer

Skills
Full-Stack DevelopmentAdoptionContinuous ImprovementCustomer SuccessHealthcarePresalesSales
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • At least 4 years of experience as a full-stack developer
  • Familiarity with Rails React Typescript and GraphQL
  • Experience with Postgres Redis and Sidekiq
  • Ability to support privacy security and compliance in healthcare
  • Strong communication skills in writing and verbally
  • Creative problem-solving for complex integrations
  • Execution-oriented with a bias for delivering results
  • Mission-driven interest in healthcare
  • Values-driven alignment with respect reliability and resilience

Nice to have

  • Customer-focused
  • Healthcare-savvy
  • Creative problem-solver
  • Exceptional communicator
  • Execution-oriented
  • Mission-driven
  • Values-driven

Day to day

  • Serve as a trusted technical advisor for prospects customers and internal teams
  • Lead pre-sales and post-sales technical conversations to support adoption and implementation
  • Guide solution design API integrations data migrations and system configurations for smooth onboarding
  • Troubleshoot technical issues optimize product adoption and collaborate across Product Engineering and Support
  • Translate complex technical concepts into clear guidance for non-technical stakeholders

Hiring process

  • Recruiter Interview (30 minutes)
  • Interview with David, Solutions Engineering Manager (30 minutes)
  • Technical Interview with Eddie & Dwight (60 minutes)
  • Interview with Ani, Customer Engineering Director (30 minutes)
  • Executive Interview with Cavan, CTO + Co-founder (20 minutes)
  • Reference checks