Remote Senior Support Engineer Job in United States Atlassian

Who you are

• 8+ years of experience in Java support, software services, and system administration for a large end-user community
• Experience with operating systems (e.g. Linux, OS X, and Windows)
• Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss,)
• Experience with SQL databases
• Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL
• Experience being Subject Matter Expert in multiple Atlassian products
• Experience in escalation handling
• Experience working with enterprise customers
• Communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps
• Solve complex tickets, summarize cause, recommend solutions and then escalate
• Be the customer champion by being the voice of the customer
• Assist your global teammates in driving long-running tickets in your areas of expertise to resolution

Desirables

• customer-focused
• experience with enterprise customers
• strong communication skills
• coaching ability
• problem-solving skills
• technical expertise across multiple products

What the job involves

• We are looking for customer champion who drives agreement and improvement across product and operations teams
• As part of our Enterprise On-Prem Support team, you will focus on providing advanced support and product expertise to our largest customers
• You will perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products
• You will participate in customer-facing calls communicating progress updates, action plans, and resolution details

Application process

• Virtual interviews
• Onboarding