Senior Support Engineer

Skills
AdministrationBAUDomain Name SystemIT EscalationIdentity And Access ManagementLeadershipManagement
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Microsoft 365 Administration
  • Exchange Online experience
  • Microsoft Entra ID Azure AD experience
  • Microsoft Intune experience
  • Teams and SharePoint support
  • AWS or strong Azure experience
  • DNS DHCP Routing and VLAN knowledge
  • VPN and firewall troubleshooting
  • PowerShell scripting
  • Identity and Access Management including MFA SSO and Conditional Access
  • Excellent troubleshooting and problem-solving skills

Nice to have

  • Broad infrastructure experience
  • Technical leadership
  • Mentoring ability
  • Strong communication
  • Cloud transformation mindset

Day to day

  • Provide senior technical escalation for complex infrastructure and support issues
  • Administer Microsoft 365 services including Exchange Online Teams SharePoint OneDrive and Outlook
  • Support cloud and hybrid infrastructure while contributing to transformation and migration projects
  • Troubleshoot networking identity access and authentication problems and automate tasks with PowerShell
  • Mentor junior Service Desk engineers and deliver clear technical guidance

Hiring process

  • Fast interview process
  • Immediate start available