Senior Support Engineer
Skills
Account ManagementCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer SupportIT IntegrationTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of experience in support within the iGaming industry or related fields
- Proficient in English with excellent technical troubleshooting skills
- Experience leading a team and working in a B2B environment
- Familiar with online gaming geolocation and compliance technologies
- Adapt well to remote and unstructured environments driving success in maturing organizations.
Nice to have
- Global thinker
- Remote work adaptability
Day to day
- Provide top-tier assistance to B2B clients in the iGaming industry
- Serve as a key contact for customer inquiries
- Work flexible hours to cover various shift patterns including weekends and outside business hours
- Utilize technical skills in Java Android SDK iOS SDK REST API HTML JS SQL and cloud solutions to resolve issues swiftly.