RRemoteville
New Relic logoNew Relic

Senior Technical Account Manager-Enterprise

Skills
Account ManagementBusiness AnalyticsBusiness RequirementsCustomer InteractionCustomer SatisfactionNew RelicPost-Sales
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • BS or equivalent in Computer Science or Computer Engineering
  • 4+ years experience in Principal Technical Support, Solutions Engineering, SRE, Software Engineer, or Technical Account Management for a SaaS enterprise software company
  • Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform)
  • Deep understanding working with containerized applications (K8)
  • 2+ years of experience with Java or another programming language (javascript, node.js, Python, Ruby, Go)
  • Experience with supporting SaaS products focused on Observability (New Relic, Dynatrace, DataDog, Sumo)
  • Excellent English verbal and written communications
  • Excellent analytical and problem-solving skills
  • Mastery at mapping technical solutions to meet customer business needs
  • Proven ability to cultivate relationships and becoming a trusted advisor
  • Excellent client management skills
  • Bias for action
  • Taking accountability
  • A validated ability to perform hands-on technical work
  • Ability to lead projects and global teams

Nice to have

  • Strong communication skills
  • Relationship building
  • Project management skills
  • Proactive
  • Customer-focused

Day to day

  • Drive customer adoption and value realization with our platform
  • Collaborate with Account Executives to demonstrate technical benefits
  • Lead customer journey from onboarding to value realization

Hiring process

  • Verify identity and eligibility to work
  • Complete employment eligibility verification
  • Undergo a criminal background check