Remote Senior Technical Account Manager-Enterprise Job in Boston, MA New Relic

Who you are

• BS or equivalent in Computer Science or Computer Engineering
• 4+ years experience in Principal Technical Support, Solutions Engineering, SRE, Software Engineer, or Technical Account Management for a SaaS enterprise software company
• Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform)
• Deep understanding working with containerized applications (K8)
• 2+ years of experience with Java or another programming language (javascript, node.js, Python, Ruby, Go)
• Experience with supporting SaaS products focused on Observability (New Relic, Dynatrace, DataDog, Sumo)
• Excellent English verbal and written communications
• Excellent analytical and problem-solving skills
• Mastery at mapping technical solutions to meet customer business needs
• Proven ability to cultivate relationships and becoming a trusted advisor
• Excellent client management skills
• Bias for action
• Taking accountability
• A validated ability to perform hands-on technical work
• Ability to lead projects and global teams

Desirables

• Strong communication skills
• Relationship building
• Project management skills
• Proactive
• Customer-focused

What the job involves

• Drive customer adoption and value realization with our platform
• Collaborate with Account Executives to demonstrate technical benefits
• Lead customer journey from onboarding to value realization

Application process

• Verify identity and eligibility to work
• Complete employment eligibility verification
• Undergo a criminal background check