Senior Technical Account Manager
Skills
Account ManagementBusiness Relationship ManagementCustomerCustomer SuccessDatabasesTechnical LiaisonTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in a related technical field or equivalent experience.
- Supported enterprise level accounts on their technical success journey.
- Experience in direct customer communication, interfacing with executive stakeholders, driving technical implementation or transformation programs.
- Experience managing high impact cross functional projects.
- Experience in distributed systems with messaging or database technology.
- Experience in designing architecture and proofs of concept.
- Excellent communication and writing skills in English.
- Familiarity with modern cloud architectures.
Day to day
- Increase our customers' trust in and success with the HiveMQ Platform proactively.
- Help customers with current and future challenges by demonstrating how various products and services can be best utilized.
- Act as the technical liaison to our customers, check-in regularly and provide architectural support, support them in building technical proofs of concept and showcase new products.
- Internally represent the customer’s voice towards the HiveMQ Product Management to ensure our products continue to provide the best possible value for our customers.
- Collaborate with the HiveMQ technical support team to guarantee that our documentation and knowledge base constantly improves.
Hiring process
- The selection of a candidate is exclusively based on qualifications.
- We cannot return application documents and cannot reimburse any expenses that you incur during the application process.