Remote Senior Technical Account Manager Job in United States VideoAmp

Who you are

• Bachelor’s Degree preferred.
• 6+ years of proven experience within an ad operations role or relevant experience.
• Deep understanding of ad operations trafficking and 3rd party vendors.
• Passion for designing processes that scale and digging into technical operations for optimal solutions.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
• Capacity to manage multiple projects with tight deadlines.
• Strong technical skills and knowledge of relevant technologies and systems including databases APIs and scripting languages.
• Strong documentation skills for capturing the project and processes.

Desirables

• Problem-solving skills
• Attention to detail
• Collaboration
• Self-motivation
• Innovation

What the job involves

• Responsible for onboarding new clients onto our platform or existing clients onto new solutions.
• Provide technical support for clients ensuring successful adoption of the platform and solutions.
• Work with internal teams such as Sales Client Success and Engineering to ensure a seamless and successful client experience.
• Identify and resolve complex technical issues that arise during campaign setup and execution.
• Investigate and troubleshoot issues during the client lifecycle working with Engineering and Product teams.
• Build and maintain strong relationships with clients providing timely and effective communication throughout the onboarding and support process.
• Provide ongoing technical guidance and support to ensure client success and satisfaction.
• Monitor platform and data performance to proactively identify and resolve issues before they impact clients.
• Maintain up-to-date knowledge of the latest technologies and trends in TV and video advertising.
• Lead robust testing support including UI changes or new products to ensure end to end external functionality.
• Communicate daily with account team counterparts for reviewing current and upcoming business needs and timelines.
• Own and develop end to end documentation on processes or workflows for the team.