RRemoteville
VideoAmp logoVideoAmp

Senior Technical Account Manager

Skills
Advertising OperationsCustomer SuccessOperationsProgrammatic Media BuyingTechnical OperationsTechnical SupportTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s Degree preferred.
  • 6+ years of proven experience within an ad operations role or relevant experience.
  • Deep understanding of ad operations trafficking and 3rd party vendors.
  • Passion for designing processes that scale and digging into technical operations for optimal solutions.
  • Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
  • Capacity to manage multiple projects with tight deadlines.
  • Strong technical skills and knowledge of relevant technologies and systems including databases APIs and scripting languages.
  • Strong documentation skills for capturing the project and processes.

Nice to have

  • Problem-solving skills
  • Attention to detail
  • Collaboration
  • Self-motivation
  • Innovation

Day to day

  • Responsible for onboarding new clients onto our platform or existing clients onto new solutions.
  • Provide technical support for clients ensuring successful adoption of the platform and solutions.
  • Work with internal teams such as Sales Client Success and Engineering to ensure a seamless and successful client experience.
  • Identify and resolve complex technical issues that arise during campaign setup and execution.
  • Investigate and troubleshoot issues during the client lifecycle working with Engineering and Product teams.
  • Build and maintain strong relationships with clients providing timely and effective communication throughout the onboarding and support process.
  • Provide ongoing technical guidance and support to ensure client success and satisfaction.
  • Monitor platform and data performance to proactively identify and resolve issues before they impact clients.
  • Maintain up-to-date knowledge of the latest technologies and trends in TV and video advertising.
  • Lead robust testing support including UI changes or new products to ensure end to end external functionality.
  • Communicate daily with account team counterparts for reviewing current and upcoming business needs and timelines.
  • Own and develop end to end documentation on processes or workflows for the team.