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Senior Technical Account Manager
Skills
Account ManagementBackup & Recovery SystemsBusiness Relationship ManagementBusiness ReviewsCustomer RetentionNetworkingOral
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ Years experience as a Technical Account Manager or similar
- Experience working with customers to resolve technical and operational challenges
- Excellent written and verbal communication skills
- Ability to work within a Global cross-functional team environment
- In-depth technical knowledge in Networking ETH/IB, UNIX/Linux, Storage Technologies, Cloud Technology, Backup and Recovery, AI/ML
- Strong aptitude for learning new technologies
- Ability to follow standard engineering principles and practices
- Creative approach to problem solving
- Ability to travel domestically and globally
- 24x7 availability for after-hours support
Day to day
- Managing complex client relationships and ensuring customer satisfaction at all levels
- Conducting business reviews and identifying opportunities for account growth
- Providing expert guidance on backup and recovery systems and networking solutions