Senior Technical Customer Success Engineer
Skills
JavascriptAutomationCustomer ExperienceCustomer SupportIT IntegrationPythonSolutions Engineering
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in technical CS Solutions Engineering or Developer Support at a developer-first SaaS
- Working knowledge of Python or JavaScript and ability to read customer code
- Strong understanding of HTTP DNS TLS and proxies
- Experience running technical POCs and handling enterprise customer conversations
- Ability to communicate clearly with developers and decision-makers
- Strong written and spoken English C1 or above
- Experience with data-driven CS practices and rigor
Nice to have
- Startup background
- Hands-on scraping experience
- Interviewing experience
- Technical buyer experience
- Async discipline
- Direct communicator
Day to day
- Own the technical relationship with customers from onboarding through escalations and account growth
- Act as the main technical point of contact across chat Slack calls and enterprise sales conversations
- Debug broken integrations reproduce issues test APIs write samples and build internal automations