Remote Senior Technical Operations Engineer Job in UK Oracle

Who you are

• Technology related bachelor’s degree and/or equivalent work experience
• Knowledge of Linux and/or Unix operating systems
• Knowledge of cloud computing concepts
• 5+ years’ experience working in a mission-critical environment (Operations, Technical Support, NOC etc)
• Experience executing tasks under change management procedures
• Experience resolving auto-cut and manual alarms following runbooks
• A focus on customer satisfaction

What the job involves

• Support OCI’s sovereign realms. You’ll be part of a dynamic team with a broad knowledge of how Oracle’s cloud platform works. You’ll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers.
• Act as an internal point of contact for one or more sovereign cloud realm(s). Operate and perform maintenance for over 250 OCI services. Monitor auto-cut alerts and troubleshoot through the use of runbooks. Complete change requests to enable new functionality and maintain realm compliance.
• Ensure timely resolution of incidents, service requests, and change requests. Apply and improve incident and problem management processes to resolve major incidents. Suggest and document process improvements to drive business impact. Owns critical projects and/or owns improvements to team KPIs and SLOs. Drives down categorical sources of operational pain and improves the operational maturity bar across the director’s organisation through tooling and practices.