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Senior Technical Support Engineer EMEA
Skills
APIJavascriptCustomer SupportEngineeringHTMLTechnical SupportTraining
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent written and verbal communication skills
- Deep understanding of developer workflows and build systems
- Experience with CI/CD environments and SCM tools
- Familiarity with web application security concepts and OWASP Top 10
- Basic understanding of APIs and webhooks
- Strong empathy for customer experience
- 2+ years in customer support
- Ability to work CET hours and on-call rotation
Nice to have
- Problem solving
- Customer empathy
- Fast paced environment
Day to day
- Analyze reproduce and resolve complex technical issues for customers
- Own support cases from first contact through resolution and follow up
- Work across engineering product and sales to improve customer outcomes and support operations
Hiring process
- Apply anyway if interested and not exact fit