Remoteville

Remote Senior Technical Support Engineer I Job in London, UK Flywire

Senior Technical Support Engineer I Flywire
Customer SupportHTMLRegular ExpressionsScriptingSecure File Transfer ProtocolShell ScriptingSoftware As A ServiceTechnical SupportTicketing SystemsZendesk
LondonUK
1265+ employees
B2BB2CEducationHealthcareTravel


Role


Who you are

  • At least 4 years of experience providing engineering support to customers
  • At least 4 years of experience with supporting SaaS applications
  • At least 3 years of experience in customer support tools such as Zendesk
  • At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting
  • B.S. degree in a related Science & Engineering field
  • Deep understanding of Web applications
  • Deep understanding of HTTP / SFTP protocols
  • Deep understanding of PGP / GPG encryption technologies
  • Highly motivated and talented troubleshooter
  • Fluent in English
  • Detail-oriented and able to multitask
  • Eagerness to learn new technologies and tools


What the job involves

  • Responsible for working directly with customers and various teams on daily support and operations tasks
  • Support Flywire WPM, SFS, and eStore products for the clients in the UK
  • Collaborate with product, engineering, implementation teams, and relationship managers to act as a bridge between Technical Support and relevant teams
  • Manage and complete tickets received from customers and other departments
  • Act as a first escalation point for the team members for complex problems and queries
  • Manage product enhancements and bug fixes with product and engineering teams
  • Act as a lead on incident management, projects, and collaborate with internal teams
  • Work with team members and cross-functional teams to improve the quality and throughput of customer requests
  • Communicate clearly and concisely with customers via email or over the phone

Application process

  • Meet with different FlyMates including the Hiring Manager
  • Peers on the team
  • VP of the department
  • Skills assessment

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Company


Company mission

Flywire Corporation (Nasdaq: FLYW) is a global payments enablement and software company. We combine our proprietary global payments network, next-gen payments platform, and vertical-specific software to deliver the most important and complex payments for our clients and their customers. Flywire leverages its vertical-specific software and payments technology to deeply embed within the existing A/R workflows for its clients across the education, healthcare, and travel vertical markets, as well as in key B2B industries. Flywire also integrates with leading ERP systems, such as NetSuite, so organizations can optimize the payment experience for their customers while eliminating operational challenges. Flywire supports more than 4,000+ clients with diverse payment methods in more than 140 currencies across 240 countries and territories around the world. Flywire is headquartered in Boston, MA, USA with global offices.



Company benefits

  • Competitive compensation
  • Restricted Stock Units
  • Employee Stock Purchase Plan
  • Immersive Global Induction Program
  • Work with brilliant people
  • Dynamic & Global Team
  • Wellbeing Programs
  • Competitive time off
  • Talent & Development Programs


Company values

  • Passion, excitement & global collaboration. The company aims to deliver the world’s most important and complex payments. Flywire digitizes payments for its global clients and has more than 1,200+ global FlyMates representing more than 40 nationalities in 12 offices worldwide.


Company HQ

Boston
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