Senior Technical Support Engineer
Skills
Computer ScienceAkamaiCustomer SuccessCustomer SupportData CentersEnhanced Data Rates For GSM EvolutionLinux
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8 years of relevant experience
- Bachelor's degree in Computer Science or related field or equivalent experience
- Knowledge in two of three technologies: Operating System Linux Windows Networking Virtualization
- High availability and responsiveness mindset
- Experience troubleshooting and deploying software or networking equipment
- Professional communication with customers and internal stakeholders
- U.S. citizen eligible to obtain future security clearance
Day to day
- Diagnose and resolve complex product platform and customer issues for worldwide enterprise customers.
- Provide responsive customer support while maintaining high satisfaction across all interactions.
- Work remotely with occasional on-site travel and limited local office attendance as needed.