RRemoteville
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Senior Technical Support Engineer

Skills
Web ApplicationsAndroidCustomer SupportHypertext Transfer ProtocolHypertext Transfer Protocol SecureIncident ManagementSdks
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience with Layer 7 troubleshooting and HTTP/HTTPS protocols
  • Strong problem-solving skills and familiarity with mobile SDKs
  • Proficient with Splunk and at least one programming language
  • Familiarity with CDNs and DNS functions
  • Comfortable with GitHub and cloud services like AWS
  • Excellent communication and incident management skills

Nice to have

  • Familiarity with JS/TS
  • Cloud service expertise
  • Mobile SDK proficiency

Day to day

  • Provide high quality customer experiences via multiple communication channels
  • Resolve customer issues through thorough diagnosis and problem-solving
  • Collaborate closely with customer and engineering teams for issue resolution
  • Identify and proactively address common technical challenges
  • Monitor and improve queue health and customer self-service capabilities

Hiring process

  • Hit apply button for exploratory discussion
  • Streamlined hiring process
  • Virtual interviews offered