RemotevilleRemote Senior Technical Support Engineer Job in United States Kasada
Senior Technical Support Engineer Kasada
$145000 - $170000
Web ApplicationsAndroidCustomer SupportHypertext Transfer ProtocolHypertext Transfer Protocol SecureIncident ManagementSdksTroubleshooting
Senior (5-8 years) -
United States
Transcending bot management by countering the human minds behind automated threats.
105+ employees
Cyber SecurityB2BArtificial IntelligenceSoftware
Open for applications
Role
Who you are
- Experience with Layer 7 troubleshooting and HTTP/HTTPS protocols
- Strong problem-solving skills and familiarity with mobile SDKs
- Proficient with Splunk and at least one programming language
- Familiarity with CDNs and DNS functions
- Comfortable with GitHub and cloud services like AWS
- Excellent communication and incident management skills
Desirables
- Familiarity with JS/TS
- Cloud service expertise
- Mobile SDK proficiency
What the job involves
- Provide high quality customer experiences via multiple communication channels
- Resolve customer issues through thorough diagnosis and problem-solving
- Collaborate closely with customer and engineering teams for issue resolution
- Identify and proactively address common technical challenges
- Monitor and improve queue health and customer self-service capabilities
Application process
- Hit apply button for exploratory discussion
- Streamlined hiring process
- Virtual interviews offered
Company
Company mission
Kasada is dedicated to defeating automated security threats through innovative technology and a profound understanding of the cyber landscape. By offering unmatched protection for web, mobile, and API channels, we ensure a safe online experience. Our mission is to restore trust in the internet by providing seamless, invisible defenses that empower businesses to prosper without the burden of bot-related issues.Company benefits
- Equity/stock options
- Flexible working hours
- Generous parental leave and coaching
- Resources for well-being
- Action packed virtual and in-person events
Company values
- Innovation
- Teamwork
- Customer Focus
- Integrity