RemotevilleRemote Senior Technical Support Engineer Job in Washington, DC Mattermost
Senior Technical Support Engineer Mattermost
$88000 - $110000
Relational DatabasesContainerizationCustomer SatisfactionDatabasesDocumentationNginxSecurity Assertion Markup LanguageSingle Sign-OnTechnical Operations
Senior (5-8 years) -
WashingtonDC
Accelerating the world’s mission critical work with secure, open core collaboration software.
155+ employees
SaaSSecurityB2BPublic Sector
Role
Who you are
- Enterprise-level technical support experience, preferably in open source or a SaaS company.
- Proficiency in triaging, reproducing, testing, and documenting bugs.
- Competence in performing complex Linux System Administration tasks.
- Proficiency in two or more technical skills: Go, nginx, React, Relational Databases, Container Solutions, Cloud Solutions, Mobile development/deployment, SAML, SSO.
Desirables
- Go
- nginx
- React
- Cloud Solutions
- SAML
- SSO
What the job involves
- Provide exceptional technical support to US Federal and Government customers.
- Triage customer issues, debug, and find possible workarounds.
- Submit and comment on bug reports and feature requests based on customer interactions.
- Develop and maintain documentation based on customer interactions.
Company
Company mission
Mattermost is the leading collaboration platform, focusing on mission-critical work for national security, government, and essential infrastructure enterprises. We enhance incident response, DevSecOps workflows, and self-sovereign collaboration, ensuring adaptability and resilience for globally significant organizations with secure enterprise software and SaaS solutions.Company benefits
- Remote-first work policy
- Diverse and inclusive workplace
- Support for professional development
Company values
- Collaboration
- Innovation
- Integrity
- Diversity