RemotevilleRemote Senior Technical Support Engineer Job in United States Ping Identity
Senior Technical Support Engineer Ping Identity
$108000 - $125000
Analytical SkillsDocumentationIT EscalationOperating SystemsRoot CauseTechnical SupportTimekeepingTransport Layer SecurityTroubleshooting
United States
Identity Security for the Global Enterprise
1790+ employees
Security
Role
Who you are
- Technical Degree preferred - Computer Engineering, CIS, MIS, CS
- Minimum of 5 years of related experience with a Bachelor’s degree; or equivalent experience
- Excellent Communication: verbal, written, listening, present confidently, know audience
- Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive
- Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies
- Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)
- DevOps deployments - Docker, Scripting, Kubernetes
- Strong collaboration and teamwork skills
Desirables
- Good communication skills
- Analytical skills
- Creative thinking
- Empathy
- Detail-oriented
- Adaptability
- Teamwork skills
- Collaboration skills
- Independent learning
- Patience
What the job involves
- You will be working in a customer-facing capacity dedicated to our top tier customers
- Help with the resolution of any problems
- Ensure customers have a continuous operation of our products
Company
Company mission
Ping Identity delivers unforgettable user experiences and uncompromising security. We are a single company that makes crafting digital experiences simple for any type of user—partners, customers, employees, and beyond. We are anti-lock-in. That means integrations with existing ecosystems, clouds, and on-prem technologies is simple. Out-of-the-box templates let businesses leverage our identity expertise to give their users frictionless experiences.Company benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Company values
- Unforgettable Experiences
- Security
- Digital Freedom
- Respect Diversity