RemotevilleRemote Senior Technical Support Engineer Job in United States Ping Identity
Senior Technical Support Engineer Ping Identity
$80000 - $88000
APIOpenid ConnectOperating SystemsPKIScriptingSecurity Assertion Markup LanguageTechnical ProficiencyTechnical SupportX.509
United States
Identity Security for the Global Enterprise
1790+ employees
Security
Role
Who you are
- At least 2 years of technical support with Ping Identity's products
- Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory
Desirables
- Linux-based and Windows server OS management
- SAML/OAuth/OIDC
- LDAP and Directory Services
- Networking inc Load Balancers Firewalls IP DNS
- PKI X.509 certificates
- Internet Protocols
- Troubleshoot web-based applications
- Experience with APIs
- Experience with scripting languages
What the job involves
- Handle complex support issues for Ping Identity's global customers using our products including PingFederate PingAccess PingDirectory PingOne PingID and any supported integration kits
- Help our customers to be successful in the application administration maintenance and tuning of their Ping solutions
- Communicate frequently and proactively follow up with the customer by phone email and internet meeting systems
- Contribute to our knowledge base
- Participate in on-call rotation
Company
Company mission
Ping Identity delivers unforgettable user experiences and uncompromising security. We are a single company that makes crafting digital experiences simple for any type of user—partners, customers, employees, and beyond. We are anti-lock-in. That means integrations with existing ecosystems, clouds, and on-prem technologies is simple. Out-of-the-box templates let businesses leverage our identity expertise to give their users frictionless experiences.Company benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Company values
- Unforgettable Experiences
- Security
- Digital Freedom
- Respect Diversity