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Senior Technical Support Engineer
Skills
Analytical SkillsCustomer ServiceDigital AuthenticationEngineeringEnglishIT EscalationLinux
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 6 years of technical support engineering experience
- Experience in mission critical environments
- Experience with multi-tier and complex applications
- Hands on experience with Linux operating system
- Strong analytical and troubleshooting skills
- Service-oriented personality with a can-do attitude
- Team player with ability to work independently
- Excellent written and verbal English communication skills
- BS/BA in Information Technology Computer Science or related discipline
- Practical knowledge of REST API
- Familiarity with SaaS and cloud environments such as GCP Azure or AWS
- Familiarity with web-based products and browser behaviors
- Knowledge of authentication technologies such as FIDO OIDC OAuth and SAML
- Knowledge of PKI X.509 certificates and SSL/TLS
- Good knowledge of mobile platforms iOS and Android
Nice to have
- Professional certification
- Programming knowledge
- Database experience
- Mobile platform familiarity
Day to day
- Provide advanced Tier 3 technical support for complex identity security and fraud prevention issues.
- Own critical customer incidents end to end and drive them through to timely resolution.
- Investigate root causes, reproduce issues in test environments, and collaborate with internal teams to improve the platform.