Senior Technical Support Engineer
Skills
SQLEngineeringEnglishHTMLProgrammingRepresentational State TransferRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in Technical Support Site Reliability Engineering or similar technical role
- Strong understanding of software programming and system architecture
- Solid knowledge of APIs including REST and webhooks
- Ability to troubleshoot web applications and identify root causes
- Experience with observability tools such as Grafana
- Proficiency in complex SQL queries and basic scripting
- Comfortable working with Mac Linux and Windows environments
- Experience with incident management processes
- Ability to mentor and support team members
- Fluency in written and spoken English
- Experience creating clear technical documentation and presentations
Nice to have
- Proactive
- Solutions-oriented
- Data-driven
- Independent
- Excellent interpersonal skills
Day to day
- Own and resolve complex technical support cases for major customers from start to finish
- Investigate, reproduce, and diagnose web application, API, and integration issues while communicating clear solutions
- Lead incident response, mentor engineers, drive cross-team improvements, and help shape technical direction
Hiring process
- Screening interview
- Technical interview
- Final stage may include identity verification