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Senior Technical Support Specialist
Skills
ChatgptTrainingEventsGamingMarketingSalesSkilled Multi-Tasker
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong passion for technology gaming or high-performance PCs
- Ability to multitask across multiple communication channels
- Excellent written and verbal communication skills
- Strong follow-through accuracy and attention to detail
- Ability to resolve tickets quickly while maintaining customer satisfaction
- Confidence using AI tools like ChatGPT to support customers
- Typing speed of 40+ WPM
- High school diploma or equivalent
- Must reside within the United States
Nice to have
- Tech-savvy
- Customer-focused
- Gaming interest
- High-performance PC interest
- Collaborative
- Forward-thinking
Day to day
- Support customers throughout their buying journey from initial questions to final system configurations
- Respond promptly and professionally to customers by phone live chat and email
- Recommend suitable gaming creator and professional systems while managing multiple conversations accurately
- Resolve support tickets efficiently and use AI tools to improve troubleshooting speed and response quality
Hiring process
- Submit application
- Email a short intro video or share an unlisted video link