RRemoteville
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Senior Technical Writer

Skills
Computer ScienceSoftware As A ServiceAdoptionBlueprintContinuous ImprovementFinancial SystemsIdentifying New Opportunities
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in a technical field plus 8 years of relevant experience
  • Hands-on experience in a software engineering or technical product environment with strong writing skills
  • Familiarity with developer platform tools and concepts such as GitLab Datadog Jira Confluence Slack Figma CI/CD infrastructure-as-code and SLOs
  • Ability to create clear plain-language content for complex digital workflows involving sensitive or transactional data
  • Proven ability to reduce confusion form errors and abandonment through structured guidance
  • Strong understanding of accessibility standards inclusive language practices and compliance-driven content constraints
  • Experience partnering with product legal compliance and engineering to ensure accuracy and integrity
  • Ability to use usability findings and performance data to improve content
  • Excellent verbal and written communication skills
  • Ability to obtain and maintain a High Risk Public Trust clearance

Nice to have

  • Collaborative
  • Detail-oriented
  • Analytical
  • Adaptable
  • User-focused

Day to day

  • Develop and maintain platform engineering documentation, including architecture blueprints, reference architectures, runbooks, and developer guidance.
  • Translate complex technical workflows into clear, action-oriented content that reduces onboarding friction and support issues.
  • Collaborate with engineers, security, product, and compliance teams to ensure accurate, accessible, and audit-ready documentation.

Hiring process

  • Submit application
  • Talent team review
  • Interview process
  • Accommodation support available