Senior Telecom Billing Specialist
Skills
Software As A ServiceAnalyticsData AnalyticsFinanceFraud InvestigationsInterest RatesNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years of professional experience in telecom billing revenue assurance wholesale SMS billing settlements or CPaaS fraud operations
- Sharp written and verbal communication skills
- Experience negotiating disputes constructively with customers or vendors
- Experience in collections dispute resolution or billing analysis
- Experience in project management
- Experience wrangling data with Excel Google Sheets Looker or SQL
Nice to have
- Sharp
- Tenacious
- Data-oriented
- Analytical
- Collaborative
- Owner mindset
Day to day
- Resolve billing issues and investigate fraudulent misuse of services by analyzing telecom billing data and customer disputes.
- Dig into call and messaging records to uncover discrepancies overcharges and root causes such as AIT and IRSF.
- Build dashboards and partner with internal teams and external parties to drive timely documented dispute resolutions and settlements.