Remote Senior Telecommunications Engineer Job in United States Apex Systems

Who you are

• Experience with CXone and Studio1
• Proficiency in SQL and Web API integration
• Experience with PBX, VoIP, SIP, and contact center design and support
• Comfortable working remotely with flexible hours, including occasional work outside of normal hours during busy seasons
• Ability to maintain relationships with service providers, vendors, and internal teams
• Experience in mentoring telecommunications staff is a plus

Desirables

• Proficiency in SQL
• Web API integration
• PBX Experience
• VoIP Skills
• SIP Knowledge
• Contact center support
• Remote work capability
• Mentoring experience

What the job involves

• Support and maintain all aspects of the client's multimedia contact center infrastructure
• Migrate our environment into the cloud with NICE inContact CXone
• Work with Avaya-based contact center
• Develop and maintain complex call flows and scripts using Studio1
• Handle administrative tasks such as adding users and changing security settings
• Utilize SQL for interfacing with CRM data and managing ASR grammar file imports
• Provide ongoing support and maintenance for the contact center architecture
• Assist in migrating our contact center to NICE inContact and support the new system

Application process

• Email resumes to aalburger@apexsystems.com and mfetterolf@apexsystems.com