Remote Senior User Experience Researcher Job in San Francisco, CA Cash App

Who you are

• 8+ years of experience as a user experience researcher with mixed-methods expertise
• Extensive knowledge and applied experience with diverse research methods
• In-depth experience with user experience design and product development processes
• Expertise with various qualitative and quantitative research methodologies including interviews panels immersion programs ethnographic field research usability testing and heuristic evaluations
• Strong empathy for customers teammates and the company mission
• Ability to work effectively with multiple leadership styles and maintain composure in ambiguity
• A bias toward action with a strong desire to solve problems
• Excellent attention to detail and due diligence

What the job involves

• Collaborate closely with cross-functional partners to develop world-class end-to-end features addressing financial challenges for customers
• Employ a variety of qualitative and quantitative methods including surveys focus groups field studies usability tests and 1:1 interviews
• Conduct research independently to help product and design teams build the right Commerce experiences for customers
• Define and inform product roadmap through insights from generative and evaluative research
• Analyze user behavior through in-depth interviews ethnographic research surveys contextual inquiry card sorting usability studies and other methodologies
• Evaluate product design to better serve customers focusing on user experience and identifying growth opportunities
• Advocate for customer needs through storytelling writing visual and verbal communication to build empathy
• Develop programs that disseminate research findings across the organization ensuring customer-centric strategic initiatives
• Create deep partnerships with cross-functional teams to deliver insights inform strategy and drive prioritization
• Collaborate with Design Product Management Growth Marketing and Engineering teams to integrate research into product development