Remote Senior User Researcher Job in UK Amber Labs

Who you are

• Bachelor's degree in relevant field (e.g., Human-Computer Interaction, Psychology, Sociology)
• Proven experience as a User Researcher in a public sector context
• Familiarity with GDS standards and experience guiding services through assessments
• Excellent communication and collaboration skills
• Strong problem-solving abilities and proactive approach to user-centred design

What the job involves

• Understanding and representing the voice of the user throughout product development lifecycle
• Guiding digital services through Government Digital Service assessments from Discovery to Live
• Working in multidisciplinary teams and integrating user research insights into product development
• Analysing and synthesising research data to inform decision-making and involving colleagues in the process
• Including users from various backgrounds and abilities in research to ensure accessible services
• Applying appropriate research methods based on product life cycle and project requirements

Application process

• Two-stage interview process
• Possible third stage with company Partners if necessary