Tricascade is a Dallas-based IT staffing organization enabling customers to make right talent decisions with high confidence and not going through the grind that they often face. We help businesses to advance without having to worry about technology hiring decisions. Tricascade has ability to source industry specific skills and niche technology competencies from the market. Our Talent Search process involves:

 Technical Screening
 Job Profile Fit Analysis
 Background Verification
 Reference Check Assessment

Tricascade Tech

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CRM Lead – Admin (Implementations)Remote EST Timings6+ Month Contract 
The Zoho CRM Lead is a senior Zoho CRM professional who will play a key role in the implementation and ongoing enhancement of our Zoho CRM platform. As we consolidate a fragmented landscape of legacy applications into a single, streamlined Zoho-centered ecosystem, this role drives the design, development, implementation, and ongoing maintenance of Zoho CRM solutions that serve both employees and students. Working closely with technical teams, business stakeholders, and our Zoho implementation partner, the CRM Lead translates business requirements into scalable Zoho best-practice solutions and independently leads assigned workstreams from requirements through implementation. This is a hands-on role requiring deep Zoho CRM configuration and development expertise, strong business analysis skills, and the ability to deliver high-quality solutions throughout the project.
What You'll Do
Zoho Solution Design & Delivery: Design, build, and maintain solutions on Zoho CRM and the broader Zoho One suite (e.g., Creator, Analytics, Data Prep, Canvas) using configuration, customization, and Deluge scripting to meet employee- and student-facing needs.Documentation & Requirements: Gather and document complex requirements, translate them into actionable Zoho best-practice solutions, and create detailed process and technical documentation, including user stories.Solution Delivery: Work independently with minimal oversight to scope, estimate, design, configure, test, and deliver Zoho CRM solutions while collaborating closely with business stakeholders, technical teams, and our Zoho implementation partner.Issue Resolution: Partner with business stakeholders to understand and promptly resolve issues within Zoho CRM and integrated systems.Stakeholder Communication: Provide clear communication and support to stakeholders, including support for existing Zoho tools and integrations with other vendor solutions, and build strong relationships with new and existing CRM stakeholders.Configuration & Release Management: Actively configure, customize, and rigorously test Zoho CRM changes, integrations, and deployments across environments.Vendor Collaboration: Manage communications with our Zoho implementation partner and other third parties, building strong working relationships to support successful project delivery.Technical Collaboration: Collaborate with other Zoho CRM professionals, providing technical guidance and sharing best practices to support consistent, high-quality solution delivery.Perform other duties as assigned.
Career Level Expectations
Senior role that applies advanced knowledge of the job area, typically obtained through post-secondary education and work experience.Manages assigned workstreams and processes and works independently with limited supervision.Provides technical guidance and collaborates with other Zoho CRM professionals on complex solution delivery.Handles difficult and complex problems.Desire for growth and professional development.
Required Skills / Experience
Bachelor's degree or equivalent combination of education and experience.8+ years' experience in a consulting or administration role with enterprise CRM platforms, with significant hands-on Zoho CRM experience required; Salesforce, Dynamics, or similar experience also valued.Proven experience delivering at least two full-lifecycle enterprise CRM implementations, including at least one on Zoho CRM.Hands-on Zoho development experience with Deluge scripting and the ability to design and build custom functions, workflows, and automations.Demonstrated ability to independently lead Zoho projects through requirements, design, build, testing, and deployment with minimal oversight.8+ years leading requirement-gathering workshops and translating business needs into technical solutions.Experience with delivery and tracking tools such as Azure DevOps, Jira, or similar.Sound judgment and decision-making, influencing, organization, adaptability, service orientation, strong interpersonal skills, and teamwork.Ability to communicate fluently and professionally in verbal and written English.Ability to support a diverse and inclusive work environment.Computer literacy sufficient to effectively navigate and use the technology required for the role.
Preferred Requirements
Deep Zoho CRM developer expertise with functionality such as Zoho SDK, Canvas, Kiosk Studio, Blueprint, Widgets, and/or Cadences.Experience across the broader Zoho One suite, including Zoho Creator, Zoho Analytics, Zoho Data Prep, and related products.CRM development experience in Deluge and JavaScript; Apex or C# is a plus.Zoho certifications, such as Zoho CRM Developer or Administrator, strongly preferred; other CRM certifications are a plus.Experience integrating CRM with telephony, such as Genesys, and other enterprise systems.Experience building portals and/or mobile applications on top of a CRM platform.Experience with wireframing tools such as Figma.Working knowledge of SQL.Working knowledge of Azure services, including Data Lake, Logic Apps, Data Factory, Synapse Link, Service Bus, or similar, is a plus.Proficient in Microsoft Office, including Word, Excel, and PowerPoint, and collaboration tools such as Microsoft Teams.Business acumen, cost consciousness, integrity and respect, strategic thinking, follow-through, vision, and complex problem-solving.
