RRemoteville
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SEO Customer Success

Skills
Account DirectorsCustomer Relationship ManagementCustomer SuccessEngagement ManagementExpansionsLeadershipMentoring
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4–7 years in customer success engagement management account strategy consulting or agency delivery
  • Strong background in SEO content strategy and performance-driven marketing
  • Proven experience owning customer relationships and driving renewals or expansions
  • Experience working with growth-stage or enterprise marketing teams
  • Ability to manage multiple accounts and priorities without sacrificing quality

Nice to have

  • Accountable
  • Consultative
  • Hands-on
  • Commercially minded
  • Highly organized
  • Proactive
  • Autonomous
  • Curious
  • Fast-moving

Day to day

  • Own onboarding and early delivery for new customers, guiding them into confident long-term partnerships.
  • Lead consultative strategy across SEO, content, and AI visibility while keeping a sharp focus on measurable outcomes.
  • Run weekly or bi-weekly meetings, coordinate execution with editors and specialists, and translate metrics into clear business impact.
  • Remove blockers quickly, spot renewal and expansion opportunities, and share learnings to improve playbooks at scale.