Remote Service Desk Analyst II Job in Costa Mesa, CA Experian

Who you are

• 3+ years of development or technical support experience
• Experience with API and SDK integration
• Proficient in Linux PHP HTML JavaScript CSS XML MySQL and Shell scripting
• Knowledge of troubleshooting and implementing Web technologies
• Familiarity with Amazon cloud technologies
• Skilled in problem-solving and customer communication
• Ability to handle on-call activities on a rotational basis
• Proactive and eager to take on responsibilities with finesse
• Bachelor's Degree in Computer Science or related field

Desirables

• ServiceNow ITSM
• Web tech knowledge

What the job involves

• Research and diagnose complex software issues raised by clients/members
• Triaging alert/exception conditions raised by our Operations teams
• Develop and implement SQL queries to help investigate and analyze issues
• Review error logs and database content to determine problem causes
• Document and implement workaround solutions where possible
• Document steps to reproduce issues for internal and external resources
• Create and manage production/staging support tickets