Remote Service Engineer Job in UK Philips

Who you are

• Technical background with experience providing Application/Software Support ideally to the healthcare industry or willingness to embrace clinical solutions.
• Bachelor's degree in computer science or medical informatics or equivalent.
• Technical skills include Windows Server, SQL Server 2012+ including the ability to run queries, Networking.
• Ideally, HL7, DICOM, FHIR and an understanding of Clinical/Hospital Patient Workflow.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Reliability, commitment, and a confident demeanor. Strong cross-departmental teamwork abilities.
• Willingness to work weekends and provide extended emergency service with 24/7 on-call availability when needed.

What the job involves

• Act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem (including writing scripts & queries) and escalating to 2nd/3rd line when needed.
• Ensure customer satisfaction by providing an excellent service through regular & timely communication, excellent prioritisation of calls and tasks, and product training.
• Provide quality documentation & reporting and share your subject matter knowledge to support colleagues.
• Support Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.