Service Sales Operations Specialist
Skills
Bank Account MaintenanceBusinessContact CentersHealthcareMedical TechnologyPersonal ValuesSAS
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- BA or BS degree or equivalent work experience
- Proficiency in Microsoft Office Suite
- Excellent interpersonal verbal and written communication skills
- Strong focus on customer care and satisfaction
- Ability to work under pressure meet deadlines and commitments
- Excellent organizational project and time management skills
- Ability to multitask prioritize and follow up with attention to detail
- Adaptable to multiple requests and daily changes
- Dependable responsible dedicated committed and able to fulfill obligations
- Flexible and open to change in a fast paced ambiguous environment
- Strong integrity and ethical decision making
- Highly motivated goal oriented self starter who can work autonomously and in a team
- Ability to interact effectively across a matrix organization with internal and external customers
- Ability to work additional hours during peak business times
Nice to have
- Support person for the field
- GE systems knowledge
- Quotation systems experience
- Siebel experience
- Sales team support experience
- Order entry experience
- Basic ITO knowledge
- Basic OTR knowledge
- Technical or medical equipment familiarity
Day to day
- Provide sales support to field teams as the primary deal support liaison for service sales operations.
- Act as a subject matter expert for Siebel and related processes while managing quotes contracts addendums invoicing issues and escalations.
- Partner with internal teams customers and service delivery groups to resolve problems maintain service commitments and support regional growth.