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Service Technician II - IT Help Desk
Skills
Customer ServiceHelp Desk SupportITILPharmacyTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School diploma or equivalent
- 5+ years of PC maintenance and repair or application software support experience
- Knowledge of Microsoft Office products
- Ability to perform advanced complex repairs and upgrades on computers and peripherals
- Ability to troubleshoot diagnose and resolve computer hardware software and communications problems
- Ability to install and configure computer systems hardware and peripherals
- Knowledge of customer service standards and procedures
- Ability to manage multiple projects and work independently
- Experience in a corporate business environment is desirable
- ITIL or Cobit knowledge is desirable
- Retail pharmacy operations knowledge is desirable
Nice to have
- Self-motivated
- Positive attitude
- Leadership potential
- Mentoring mindset
- Strong customer focus
Day to day
- Investigate and resolve hardware software and communications issues across user departments
- Perform advanced repairs maintenance and upgrades on a wide range of PC-based computers and peripherals
- Install integrate configure and support new systems while delivering responsive customer service and meeting SLA targets