ServiceNow Pre-Sales Lead
Skills
Competitive LandscapeITILPresalesPresentation SkillsProduct DemonstrationRequest For ProposalSales Presentations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Deep understanding of ServiceNow platform and modules
- Excellent communication and sales skills
- Strong problem-solving abilities
- Relevant experience in pre-sales or solution consulting
- Familiarity with ITIL processes
- Bachelor's degree in a relevant field
Nice to have
- CSM ITSM ITOM GRC
- ServiceNow Certification
- Pre-Sales Accreditation
Day to day
- Gathering customer requirements
- Creating presentations and conducting product demos
- Building proofs of concepts
- Responding to RFPs
- Documenting Proposals and Statements of Work
- Estimating ITSM CSM ITOM and SPM related packages of work
- Facilitating discovery workshops to understand customers business challenges
- Conveying requirements to technical teams
- Creating Epics and Features assessing complexity and steering delivery team in the right direction
- Aligning development with requirements both internally and with 3rd parties including offshore suppliers
- Demonstrations to deliver technical and commercial arguments for proposed solutions
- End to end ServiceNow Sales and workshops
- Identify and advice on key client changes for internal processes and current technology
- Management of existing technical teams including performance reviews
- Contributing to the development and growth of the ServiceNow practice.