Remote SMB Implementation Manager Job in United States ServiceTitan

Who you are

• At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
• Critical thinking skills with experience in troubleshooting software issues
• Experience with ServiceTitan software a big plus
• Exceptional project management skills
• Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
• Familiarity with SaaS business models a plus

What the job involves

• Serve as a process and workflow focused point of contact for a cohort of customers during a 5-week implementation program
• Prepare, update, and manage project management materials
• Keep all customers within your cohort on track to go-live within their agreed-upon schedule
• Manage various forms of risk that would prevent customers from going live within a predetermined schedule
• Conduct live working sessions with customers, demonstrating best practices and critical features for go-live
• Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort
• Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications

Application process

• Flexible time off
• Ample learning and development opportunities
• Comprehensive onboarding program
• Leadership training for Titans at all levels
• Bonusly, peer-nominated awards
• Company-paid medical, dental, and vision
• FSA and HSA
• 401k match
• Telehealth options
• Parental leave and support
• Up to $20k in adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools