RemotevilleRemote SMB Implementation Manager Job in United States ServiceTitan
SMB Implementation Manager ServiceTitan
$54000 - $78000
Analytical SkillsAttention To DetailCritical ThinkingCustomer Relationship ManagementCustomer ServiceProject ManagementSkilled Multi-TaskerSoftware TroubleshootingThinking SkillsTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
United States
The operating system for the trades
2300+ employees
SoftwareB2BProductivityTechnology
Open for applications
Role
Who you are
- Analytical skills
- Attention to detail
- Critical thinking
- Customer relationship management
- Customer service
- Project management
- Skilled multi-tasker
- Software troubleshooting
- Thinking skills
- Troubleshooting
What the job involves
- Serve as a point of contact for customers during a 5-week implementation program
- Prepare, update, and manage project management materials
- Keep customers on track to go-live within their agreed-upon schedule
- Manage risks preventing customers from going live on schedule
- Conduct live working sessions demonstrating best practices and critical features
- Host open office hours, 1:1 meetings, and group check-in calls
- Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications
Company
Company mission
ServiceTitan is revolutionizing the trades industry by creating an integrated operating system that empowers business owners to grow, enhance operational efficiency, and deliver excellent customer experiences. Our platform serves over ten trades sectors, aiming to innovate and uplift a historically underserved field with cutting-edge technology and dedication to service.Company benefits
- Flexible time off
- Ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Bonusly peer-nominated awards
- Company-paid medical, dental, and vision
- FSA and HSA
- 401k match
- Telehealth options
- Parental leave
- Adoption reimbursement
- Maternity support programs
- Pet insurance
- Legal advisory services
- Financial planning tools
Company values
- Innovation
- Collaboration
- Integrity
- Diversity