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Social Media Channel Manager

Skills
CampaignsCommunity SitesCreativeGrowth StrategiesKey MetricsLibrary ServicesMicrosoft Sway
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years of social media management for a prominent consumer brand managing User Generated Content (UGC) social forums
  • In-depth knowledge of top social media forums, the engagement levers, paid ad units, and best approaches for managing forums, improving sentiment, growing leads, and tracking all
  • Demonstrable results growing brand prominence, positive sentiment, and direct business value
  • Proven skill to act powerfully, quickly, and with long term positive impact
  • Proven ability to manage multiple campaigns and projects simultaneously while meeting deadlines
  • Able to use metrics and insights to inform and optimize engagement strategies
  • Familiarity with digital marketing tools and analytics platforms
  • Bachelor's degree in Communications, Marketing, or equivalent from a top 20 ranked university

Nice to have

  • Community-Focused
  • Creative Problem-Solving
  • Process Oriented
  • Collaboration
  • Adaptable
  • Growth Mindset

Day to day

  • You will be responsible for amplifying Achieve’s brand and category prominence, positive sentiment, and engagement on consumer social forums
  • You will lead internal teams to collaborate and promote brand and category, partner to drive product engagement via paid and organic channels
  • You will be the authentic voice of Achieve in relevant communities and deliver trust and value to online discussions in alignment with the company's business goals