Social Media Community Manager - English
Skills
CraftsDigital Marketing AgenciesDigital TechnologyEnglishGrammarInstagramPinterest
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong US English written skills with excellent grammar
- Experience in engagement social customer care or community management
- Experience using social platforms such as Facebook Twitter Instagram Pinterest TikTok LinkedIn and or YouTube
- Working knowledge of social media trends and different audiences
- Confidence with digital technology and a variety of tech tools
- Self motivated and comfortable working remotely
- Availability across weekdays evenings and weekends including both weekend days
Nice to have
- Playful
- Self motivated
- Customer focused
- Detail oriented
- Social savvy
Day to day
- Respond to consumer queries complaints and social comments on behalf of the brand
- Craft authentic engaging replies that reflect a bright playful and caring tone of voice
- Build positive community connections by supporting customer needs across social platforms
Hiring process
- Online Assessment
- Culture & Connect Interview with Talent Team
- Skills + Experience Interview with Social Team