Social Media Community Manager
Skills
Adobe PhotoshopAdvertisingDigital MarketingEnglishMarketing StrategyNegotiationResearch Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3 years of experience in social media management community management customer service or a related field
- Hands-on experience managing social inboxes or engaging communities on Instagram TikTok Facebook or similar platforms
- Experience working in a fast-paced consumer-facing environment
- Familiarity with social media management tools such as Sprout Social Hootsuite or similar platforms
- Exceptional written communication skills with a sharp eye for tone and voice
- Strong customer service instincts and genuine empathy for customers
- Ability to stay calm and professional during high-volume periods or when handling difficult customer situations
- Organizational skills to manage multiple conversations platforms and priorities simultaneously
- Comfortable learning and working with new tools and platforms
- Data-aware mindset comfortable tracking metrics and translating them into insights for leadership
Nice to have
- Passionate about community
- Authentic and empathetic
- Adaptable under pressure
- Collaborative and communicative
- Curious about social trends
Day to day
- Serve as the voice of Comfrt across social platforms with warm and authentic engagement
- Respond promptly to comments DMs mentions and story interactions while resolving customer issues with empathy
- Moderate conversations identify trends and collaborate with teams to protect brand reputation and improve the community experience