Social Media Community Manager
Skills
CraftsDigital Marketing AgenciesDigital TechnologyEnglishGrammarInstagramPinterest
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong US English written skills with excellent grammar and spelling
- Experience in engagement social customer care or community management
- Knowledge of social media platforms and current trends
- Confidence using digital technology and a variety of tech tools
- Self-motivated and comfortable working remotely
- Availability across weekdays evenings and weekends including both weekend days
Nice to have
- playful
- authentic
- caring
- self-motivated
- remotely comfortable
Day to day
- Respond to consumer queries and complaints across social channels in a timely and authentic way
- Engage with the online audience on behalf of the brand while matching a bright playful and happy tone
- Use strong customer service skills and social platform best practices to build positive community connections
Hiring process
- Online Assessment
- Culture & Connect Interview with Talent Team
- Skills + Experience Interview with Social Team