Social Media Coordinator
Skills
Business Relationship ManagementDe-EscalationHealthcareInfluencer MarketingInstagramLaw EnforcementMicrosoft Surface
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3 years of experience in social media management or community management
- Deep familiarity with Instagram TikTok and Reddit norms and best practices
- Familiarity with social listening tools such as Sprout Social or Brandwatch
- Strong written communication skills with adaptable voice
- Experience managing creators or ambassadors and multi-platform campaigns
- Experience moderating online communities including de-escalation and policy enforcement
- Proficiency tracking community KPIs including engagement rate response time sentiment and follower growth
- Comfort working in regulated or sensitive environments with clinical and compliance awareness
- Highly organized with strong attention to detail
- Collaborative mindset across marketing support and product teams
Nice to have
- Healthcare experience
- Wellness background
- Creator engagement interest
- AI tool curiosity
- Ambiguity comfort
- Community builder mindset
Day to day
- Lead proactive social community management across Instagram TikTok Reddit and other priority channels to drive engagement advocacy and growth.
- Create publish and optimize compelling social content with marketing and creative teams while keeping the brand voice authentic and compliant.
- Monitor comments DMs mentions trends and sentiment then escalate issues and share insights that improve messaging product decisions and member experience.