How Remoteville checks and expires listings
Social Media Monitoring Specialist
Skills
Analytical SkillsCustomer ServiceDigital MarketingGoogle SheetsMarketingPresentation SkillsResearch Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent in English written and verbal
- Resume must be in English
- At least 1 year of phone or online customer service experience
- Strong writing and grammatical skills
- Ability to present information clearly and logically
- Keen eye for detail
- Solid understanding of the internet and social media
- Must have high-speed internet and smartphone with WiFi capabilities
- Ability to use social media apps for business purposes
- Available for 40 hours per week during standard office hours
Nice to have
- Passion for delighting customers
- Detail-oriented
- Self-motivated
- Dependable
- Problem solver
- Strong time management
- Customer-centric
Day to day
- Monitor high-volume client social profiles several times daily across multiple platforms
- Provide responsive customer care by answering comments and direct messages using research and available data
- Use standard operating procedures and judgment to resolve issues or escalate complex concerns while maintaining brand voice
Hiring process
- Submit resume or CV in English