Social Operations Lead

Skills
Agency Relationship ManagementAirtableBrand ManagementBrand PartnershipsContent ManagementHootsuiteProject Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Advanced proficiency in Airtable and Hootsuite
  • Proven experience creating SOPs or training documentation for digital or marketing teams
  • Ability to manage expectations across multiple business units and internal teams
  • Strong organization with exceptional attention to deadlines detail and accuracy
  • Proactive problem solving with a focus on process improvement

Nice to have

  • Collaborative
  • Detail-oriented
  • Process-driven
  • Proactive
  • Organized

Day to day

  • Manage the end-to-end social content lifecycle from intake to community engagement.
  • Maintain and optimize the master social media calendar in Airtable for a balanced publishing cadence.
  • Coordinate approvals scheduling tagging inbox management and SOP documentation with precision and consistency.