Remote Software Customer Service Manager Job in New Jersey, United States Motorola Solutions

Who you are

• Background in CommandCenter Software or Mobile Video deployment desired.
• Strong understanding of software and video products and related technologies.
• Proficient in Agile project management techniques.
• Able to obtain background clearance as needed.
• Must have legal authorization to work in the U.S. indefinitely.

Desirables

• Deployment Experience
• Sales Experience
• Engineering Experience

What the job involves

• Work in collaboration with various internal teams to execute service agreements and deploy resources.
• Accountable for service contract management and reduction in resolution times.
• Manage escalations and ensure best practices in customer environments.
• Coordinate technical changes and upgrades including cloud releases and reconfigurations.
• Maintain oversight of complex service matters and implementations.
• Report on technical performance and review service request statuses.