Remote Software Support Engineer Job in United States Workiva

Who you are

• 2+ years of experience in software QA Support or IT
• Bachelor's Degree or equivalent experience in a relevant field
• Experience with SQL or a general understanding of databases
• Understanding of APIs and use of modern API testing tools
• Experience with spreadsheet formulas and functionalities
• Strong communication skills and a sense of urgency in issue resolution

Desirables

• SQL
• API testing
• Spreadsheet skills
• Fast response

What the job involves

• Understand and clearly articulate customer needs and requirements
• Work with Software Engineers to design back-end components or solutions
• Brainstorm and implement ways to improve support processes
• Identify verify and reproduce issues to solve customer problems
• Manage relationships with Customer Support Success and Development teams
• Act as a first line of support for diagnosing and troubleshooting customer issues
• Collaborate with QA for testing and regression analysis
• Facilitate resolution of complex issues involving multiple teams
• Manage service disruptions and coordinate resources for prompt resolution
• Ensure accurate incident documentation and foster continuous improvement