RemotevilleRemote Software Support Engineer Job in United States Workiva
Software Support Engineer Workiva
$61000 - $104000
Software DevelopmentCustomer SupportKnowledge SharingNew RelicQuality AssuranceRoot CauseTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
United States
2875+ employees
SaaSProductivityEnterpriseFinance
Open for applications
Role
Who you are
- Over 2 years experience in software QA support or IT-related fields
- Bachelor's Degree or equivalent experience
- Strong troubleshooting and root cause analysis skills
- Excellent communication skills for interacting with non-technical users
Desirables
- Splunk
- Sumologic
- New Relic
- Datadog
What the job involves
- Provide technical support to customer facing team members to ensure timely resolution of issues
- Collaborate with multiple development teams to identify root causes and implement solutions
- Act as a first line of support for Customer Success staff to diagnose and troubleshoot issues
- Manage incident resolution by coordinating engineering and customer facing teams for quick communication and resolution
Company
Company mission
Workiva is on a mission to power transparent reporting for a better world by building a cloud platform for assured integrated reporting. They unify financial reporting, ESG, and GRC to simplify complex disclosure challenges for their customers.Company benefits
- Annual discretionary bonus
- Restricted Stock Units at hire
- 401(k) match and comprehensive benefits
Company values
- Integrity
- Innovation
- Collaboration
- Customer Focus